FREQUENTLY ASKED QUESTIONS

Just think about your swimsuit, towel, sunscreen, and sunglasses. If you have masks, swimfins and snorkels, you can take them too. The Diamond Rock team takes care of the rest !

We look forward to seeing you at the Hotel Carayou at Pointe du Bout in Trois Îlets.
As a Diamond Rock guest, you can park in the hotel parking lot.

The boat is at the quay, on the private beach of Carayou located on your right when you arrive at the reception level.
We will meet you at 7.45 am for the North Tours and at 8.45 am for the South Tours.

The Diamond Rock is accessible to everyone.
There is no age limit for children.

A large shaded living space is accessible throughout the day at sea.

Remember to bring hats and sunscreen. Strollers are accepted on board.
Part of the boat is wheelchair accessible.

Please let us know by phone so that we do everything we can to ensure your safety during your excursion.

Reservations are made online, on our website and our online reservation system.

For each reservation we require a deposit.

If you have special requests / questions, you can contact us on 0696 311 911.

As soon as you know your dates, remember to book.

In high season, when demand is higher, we are sometimes full for several days.

Payment of the deposit is made online through our secure reservation system.

The balance will be paid on the day of the excursion.

We accept credit card, cash, checks and holiday vouchers.

It is completely possible to privatize the catamaran for any type of private or professional event in Martinique.

Please contact us on 0696 311 911.

The Diamond Rock is equipped with all the necessary safety equipment.

Our crews are trained and qualified to ensure your safety throughout the day at sea.
Of course, you will still have to remain attentive in your movements and those of your children.

Not at all ! You can perfectly not go swimming if you do not want to.

In all cases, life jackets and buoys are at your disposal.

Do not hesitate to let us know, we will be happy to assist you.

We are very attentive to the weather.

Thus, we do a weather report the night before and a weather report the morning of the outing.

In the event of bad weather which does not allow safe outing, you will have the choice between postponing your outing to a later date, depending on availability, or having your deposit refunded at no additional cost.

Dolphins and turtles are wild animals that we will observe in their natural environment.

They are present all year round on our Caribbean coasts.
We cannot guarantee you 100% that you will see them however we do see them the vast majority of the time.

No. These animals tolerate us in their natural space, it is up to us to be respectful and responsible.
The Diamond Rock is a signatory of the Charter for the Observation and Protection of Marine Mammals and our crews are trained in the respectful approach and observation of these animals.

We are committed to preparing fresh meals with local flavors.

Everything is cooked in the morning on board the catamaran, in front of you.

You will find a description of the meals and drinks in the description of our outings.

Simply let us know when you make your reservation. We will thus offer you a meal adapted to your allergy.

Not at all ! We have planned a vegetarian menu for you. Just let us know when you make your reservation.

No, the bar is open all day.

You will have at your disposal all drinks with and without alcohol.

Please note that the alcohol offered by our partner HSE should be consumed in moderation, especially on a boat.